Frequently Asked Questions

Settlement is handled by Paystack and your bank. Timing varies by method and banking calendar, typically within 1 to 3 business days. Whispree does not hold your payout funds.

Whispree routes the payment instantly into your Paystack settlement flow. Final payout timing is controlled by Paystack and your bank, and can vary by payment method, weekends, and public holidays. Check your Paystack dashboard for the exact settlement date on each transaction.

For Paystack merchants, settlement goes to the bank account linked to your Paystack subaccount. Whispree does not hold your settlement funds.

Gateway processing fees are applied by your payment provider. Current Paystack South Africa pricing is shown in this FAQ and on Paystack's pricing page. Any Whispree platform fees are shown clearly in your plan or account terms.

Yes. Customers pay on trusted hosted payment pages, and card details are handled by the payment provider. Whispree verifies payment events before marking links paid and does not store raw card numbers.

Yes. Customers pay on trusted hosted payment pages, and card details are handled by the payment provider. Whispree validates payment events before marking links as paid and does not store raw card numbers.

Yes. Whispree supports a PayFast path for merchants who need direct PayFast credentials. Default onboarding is Paystack because it is faster to activate. Contact support if you want PayFast setup.

Paystack subaccounts let most merchants go live quickly with fewer setup steps. That reduces activation delays and helps you start collecting payments sooner.

Sign up → Your payment account is created instantly → Send your first link in 60 seconds.

Sign up → We activate your account (usually under 48 hours) → Start collecting payments.

The payment request appears directly in the WhatsApp conversation they are already in. There is no app download and no account creation needed. Most customers pay faster when the checkout is one tap away in chat.

No. Customers open the payment link in their browser and complete checkout immediately. They do not need to install an app or create a Whispree account.

Whispree runs on monthly or annual plans. If you cancel, renewals stop at period end and your existing records remain available in your dashboard.

No. Customers only need your payment link and can complete payment directly on the checkout page.

Keep the link active and ask the customer to retry with a stable network. Status updates are synced from provider confirmations. If the status looks wrong for too long, share the payment reference with support for a manual check.

Refund and dispute timelines are managed by your payment provider rules. Keep clear proof of delivery/service records. Whispree helps you trace references and link history for support and reconciliation.

Yes. Use the Try page to simulate the full flow, then activate a subscription plan when you are ready for live collection.

For security, bank detail changes are handled through support verification instead of self-serve edits. Email support@whispree.com and include your business handle.

Email support@whispree.com with your business handle, payment link ID, and payment reference (if available). This helps the team resolve issues quickly.